Privacy Policy

1. Introduction

NJ Cleaning Expert ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when you request an estimate, use our services, or communicate with us.

If you have questions about this policy, please contact us at the information listed at the bottom of this page.

2. Information We Collect

We may collect the following types of information when you request an estimate or use our services:

• Contact Information: First name, last name, phone number, and email address
• Property Information: Property address, square footage, and service area details
• Service Details: The cleaning or restoration services you are requesting
• Communications: Messages, notes, or other information you provide to us
• Usage Data: How you found us (referral source, UTM campaign) for marketing purposes

3. How We Use Your Information

We use the information we collect to:

• Prepare and deliver your free estimate
• Schedule and perform cleaning and restoration services
• Send appointment confirmations and service reminders
• Issue invoices and process payments
• Respond to your inquiries and provide customer support
• Send promotional offers and updates about our services (with your consent)
• Improve our services and marketing communications

4. SMS / Text Message Program

Types of messages we send:

• Estimate delivery and follow-up
• Appointment reminders and scheduling confirmations
• Service completion notifications
• Invoice and payment reminders
• Promotional offers and seasonal service announcements

Message frequency: Message frequency may vary depending on your service requests and account activity.

Message and data rates: Standard message and data rates may apply based on your mobile carrier and plan.

How to opt in: You may opt in by checking the SMS consent box on our estimate request form, or by providing verbal consent when speaking with one of our team members.

Verbal opt-in: When you contact us by phone and provide your mobile number, our team member will read the following consent statement before adding you to SMS communications:

Following verbal agreement, you will receive a confirmation text message to the number provided. Your consent is recorded in our system at the time of the call.

How to opt out: Reply STOP to any text message from us at any time to cancel. You will receive a confirmation message and will receive no further SMS communications.

Help: Reply HELP to any text message for assistance, or contact us directly at (908) 913-5955.

Data sharing: Mobile opt-in information and phone numbers will not be shared with third parties for marketing or promotional purposes.

Consent is not a condition of purchase. You may receive estimates and services without opting into SMS communications.

5. Email Communications

We use your email address to send your estimate, invoices, service updates, and occasional promotional offers. You may unsubscribe from marketing emails by replying "Unsubscribe" or contacting us directly. Transactional emails (invoices, appointment confirmations) are sent as part of the service relationship.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service partners: With subcontractors or crew members who assist in delivering your service, limited to what they need to complete the job
• Payment processors: To process payments securely (e.g., Square)
• Legal requirements: If required by law, court order, or governmental authority

Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.

7. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our customer data is stored in secure, access-controlled systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal record-keeping requirements)
• Opt out of SMS and email marketing communications at any time

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at this URL with the updated date at the top. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us